You are a digital commerce manager at a mid-sized retail company that has recently implemented Checkout to improve your online checkout experience. Your main objectives are to ensure a smooth payment process for your customers and to handle order cancellations and refunds effectively.
Today, you receive an alert that a customer has reported an issue with their order. The order was created successfully, but there seems to be a problem with the payment authorization. Additionally, another customer has returned an item, and you need to process a refund. You also need to ensure that your payment process is secure and meets compliance standards.